Job Description

Position Summary

We are seeking an experienced and dynamic Associate Hotel General Manager to help lead the hotel operations onboard for a world-class cruise operator. This strategic role supports the Hotel General Manager and is responsible for the seamless delivery of guest services, revenue generation, entertainment programming, and operational excellence across key hotel departments. You will also be the shipboard lead for integrating company-specific technology and driving sustainability and guest satisfaction across all touchpoints.

Key Responsibilities

• Direct day-to-day operations in the Guest Services, Rooms Division, Entertainment, and Onboard Revenue departments.
• Champion MedallionClass integration, empowering teams to improve the guest experience through tech-enhanced service.
• Lead quality assurance inspections to maintain high product and service standards.
• Manage event scheduling and support in-port activities and group functions.
• Act as revenue lead onboard, supporting the Business & Brand Director in achieving targets.
• Collaborate with the Hotel General Manager on itinerary planning and operational logistics.
• Coach and develop leaders, drive first-contact resolution, and oversee onboard training participation and effectiveness.

Essential Skills, Knowledge and Expertise

• Previous shipboard experience (non-negotiable)
• 5+ years of hospitality leadership experience in Guest Services, Housekeeping, and/or Revenue Operations.
• Proven ability to lead cross-functional teams, drive service excellence, and manage multicultural teams effectively.
• Guest-focused mindset with strong analytical, organizational, and coaching skills.
• Bachelor’s degree in Hospitality Management or similar (preferred).
• Strong communication, interpersonal, and presentation skills.
• Experience with quality assurance, brand execution, and performance management.

Contract Details

• 4:2 rotation (4 consecutive months onboard the ship, followed by 2 months of vacation)
• Single executive officer accommodation

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