Job Description

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 15 years, we are proud to have grown from 1 store to 30. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often. In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community. Classic Chrysler Jeep Dodge Ram of Goldsboro is looking for a Express Lane Service Advisor to join our team. If you want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment. Come be part of a team determined to be the best in the Carolinas! Do you want to work for a company where you matter? Where you have a voice? Where you are growing? If this sounds like you, WE WANT TO MEET YOU!

WE OFFER:

• Paid Time Off
• Successful team approach with input from employees
• Quarterly and yearly employee appreciation events
• We offer affordable Health, Dental and Vison plans

* 401K

• A great work environment
• Paid Training
• COMING SOON! We are expanding our Sales and Service departments! We are doubling in size over the next few months! Get in at the ground level!

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer to the work order
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Communicate updates with each customer a minimum of 2 times daily for drop offs
• Monitor the progress of each vehicle throughout the day, and updating customers frequently who are waiting
• Verify that the final invoice reconciles with the work performed on the repair order being as detailed as possible
• Explain all completed work and charges to customers
• Shuttle customers when needed

REQUIREMENTS:

• Previous experience as a Chrysler Service Advisor or a Service Consultant is not needed but welcomed!
• Proven record of achieving exceptional Customer Satisfaction
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Good knowledge of automobiles
• Positive, friendly attitude
• Must be able work Saturdays
• Valid driver’s license
• Ability to maintain a positive attitude while working under pressure in a fast-paced environment.
• Fast learner
• Good written and verbal communication skills
• Team player
• Must have a clean criminal background and pass pre-employment drug screen.

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