Job Description
Job Title: Help Desk Assistant (Entry-Level - Training Provided)
Location: Cincinnati, OH (On-site with Hybrid Options)
Job Type: Full-time / Part-time
Shift: Flexible Schedules Available (Day/Evening Shifts)
Salary Range: 18 to 22 per hour + Performance Bonuses
Are you passionate about technology and problem-solving? We're looking for motivated individuals to join our team as Help Desk Assistants. No prior experience is required - we provide comprehensive training to help you launch your career in IT support. This is an excellent opportunity for recent graduates or those looking to transition into the tech industry.
Key Responsibilities:Provide first-level technical support to employees and customers via phone, email, and chat
Troubleshoot basic IT issues including password resets, software installations, and hardware setups
Document and track support tickets using our help desk system
Escalate complex technical issues to senior IT staff when needed
Contribute to our knowledge base by creating solution articles
Basic understanding of computer systems and software (Windows, Microsoft Office)
Strong problem-solving skills and attention to detail
Excellent communication and customer service abilities
High school diploma or equivalent required
IT certifications are a plus but not mandatory
Eagerness to learn and grow in the IT field
Complete Training Program: We invest in your success with paid training
Career Growth Opportunities: Many of our Help Desk Assistants advance to roles like IT Support Specialist or Network Administrator
Flexible Scheduling: Options available for students and part-time seekers
Supportive Environment: Work with a team that values collaboration and learning
Competitive hourly wage with regular performance bonuses
Full-time benefits package including health insurance and 401(k)
Paid time off and holiday pay
Tuition assistance for relevant IT certifications
Modern work environment with casual dress code
Company-sponsored training and development programs
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